Patrícia Moura Sá
Patrícia Moura Sá
Associate Professor, University of Coimbra, Faculty of Economics
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Are TQM principles supporting innovation in the Portuguese footwear industry?
A Abrunhosa, PME Sá
Technovation 28 (4), 208-221, 2008
Kanji's business scorecard
GK Kanji, PM e Sá
Total quality management 13 (1), 13-27, 2002
Measuring leadership excellence
GK Kanji, PM e Sa´
Total Quality Management 12 (6), 701-718, 2001
Performance measurement andbusiness excellence: the reinforcing link for the public sector
G Kanji, P Moura E Sá
Total Quality Management & Business Excellence 18 (1-2), 49-56, 2007
Local government financial transparency in Portugal and Italy: A comparative exploratory study on its determinants
S Jorge, PM Sa, AF Pattaro, RP Lourenço
13th Biennial CIGAR conference, bridging public sector and non-profit sector …, 2011
Sustaining healthcare excellence through performance measurement
G Kanji, P Moura e Sá
Total Quality Management & Business Excellence 14 (3), 269-289, 2003
Assessing customer satisfaction and loyalty in the retail sector
AR Biscaia, MJ Rosa, P Moura e Sá, CS Sarrico
International Journal of Quality & Reliability Management 34 (9), 1508-1529, 2017
Kanji's business scorecard
GK Kanji, P Moura E Sá
Total Quality Management 12 (7-8), 898-905, 2001
The role of TQM practices in technological innovation: The Portuguese footwear industry case
P Moura E Sá, A Abrunhosa
Total Quality Management & Business Excellence 18 (1-2), 57-66, 2007
Online transparency for accountability: One assessing model and two applications
RP Lourenço, S Jorge, AF Pattaro
Electronic Journal of E-government 11, 280-292, 2013
Climate perceptions and the customer orientation of frontline service employees
FJ Coelho, MG Augusto, AF Coelho, PM Sá
The Service Industries Journal 30 (8), 1343-1357, 2010
Modernização administrativa e gestão da qualidade: um estudo empírico nos municípios portugueses
P Moura, OF Sintra
Notas económicas, 2008
The development of an ideal kindergarten through concept engineering/quality function deployment
PM e Sa, P Saraiva
Total Quality Management 12 (3), 365-372, 2001
Introdução à Gestão de Organizações-3ª Edição
J Lisboa, A Coelho, F Coelho, F Almeida
Vida Economica Editorial, 2011
Leadership for excellence in the Portuguese municipalities: critical success factors, measurements and improvement strategies
PM e Sá, G Kanji
Total Quality Management & Business Excellence 14 (2), 131-139, 2003
Organisational excellence in the public sector: with special reference to the Portuguese Local Government
PHFL de Moura
PQDT-Global, 2002
Drivers of customer satisfaction and loyalty in swimming pools
P Moura e Sá, P Cunha
The TQM Journal 31 (3), 436-450, 2019
Finding the path to organizational excellence in Portugese local government: A performance measurement approach
PME Sa, GK Kanji
Total Quality Management & Business Excellence 14 (4), 491-505, 2003
A typology of customer-to-customer interaction and its implications for excellence in service provision
P Moura e Sá, M Amorim
Total Quality Management & Business Excellence 28 (9-10), 1183-1193, 2017
Transparência financeira nas entidades da administração local em Portugal: análise da informação disponibilizada nos sítios Web
S Jorge, P Moura, RP Lourenço
RPER, 39-53, 2012
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